Shipping & Refund Policy

Shipping Policy

Orders received will be processed and delivered to your door step within 3 – 5 working days via the designated courier service provider.

An extended delivery time may apply during festive seasons in which courier services may shorten their delivery window. Penerbit USM will make the effort to inform users of such circumstances. 

The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been damaged by the customer, there will not be any refund. Penerbit USM will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 30 days after the confirmation.

Please return your purchase to the following address:

D34 Penerbit USM, Universiti Sains Malaysia, 11800 USM Pulau Pinang, Malaysia

Please contact us at  or +604 653 4432 if you have any questions or doubts.